Refund policy


To return your product please initiate a return on our site to receive a free shipping label at 

Depending on shipping times, receiving of your item(s) may vary. The exchange is initiated once you initiate a return at          .

Oinesra is not responsible for lost or damaged packages. If you use an outside carrier, please provide the tracking to Oinesra at

To complete your return, we require the order number or email address associated with the order.

Any item that is returned more than 14 days after delivery will not be refunded unless authorized for a special circumstance.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make another purchase for the new item.

Currently shipping is free but is subject to change at any time. If shipping cost is incurred, it will be highlighted at the time of purchase.